Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are looking for dedicated, motivated, enthusiastic team players who want to make a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.

Provide case management, home or field visits, coordinate services for program participants, and assist in program activities and administrative support. Act as lead to support Case Managers with job duties.

• Enroll participants based on program eligibility criteria
• Document case management using the program templates (Service Plan, Case Notes, Referral Log, Contact Log, Consent Forms, and other forms as directed)
• Monitor the coordination of services and documents additional needs identified for each participant
• Monitor utilization of services and care
• Encourage and monitor that participants complete the educational sessions
• Maintain information on available resources and services in the county and region
• Maintain electronic client files as defined by the program
• Protect client confidentiality following program protocol by utilizing encrypted email and/or fax, and obtain consent to release information for communication with other agency partners
• Administer surveys, screenings, or assessments as defined by the program
• Participate in weekly reflective supervision meetings with Program Supervisor/Program Manager
• Contribute to program protocol review and modifications
• Communicate participant incidents to Program Supervisor/Program Manager before action is taken
• Respond to chart audit recommendations and complete by deadline
• May organize and present educational sessions with participants as needed
• May attend community network and collaborative meetings as assigned
• Participate in outreach activities or provide a program presentation to agency partners
• Participate in weekly and monthly staff meetings
• Complete required weekly and monthly reports
• Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings, workshops, and training defined by the program
• Support the vision, mission and goals, and demonstrate commitment to the values of the organization
• Perform other duties as directed

Minimum

• High school graduate or equivalent
• Five years’ case management experience or equivalent combination of education and experience
  Bilingual English/Spanish
• Valid California driver’s license and vehicle insurance; reliable transportation, to travel for meetings and/or to gather information for reporting purposes; minimum two years’ driving experience; no more than 2 violations or a single ticket/accident value at more than 1 point on driving record
• Availability and willingness to work evening and weekend hours, as required

Preferred

• Bachelor's degree in related field with two years’ case management experience

Required Skills/Knowledge/Abilities

• Excellent verbal and written skills necessary for communication with patients/clients, providers and other staff
• Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs
• Ability to prioritize and meet deadlines
• Ability and willingness to meet the organization’s attendance and dress code policies
• Ability to handle confidential materials and information in a professional manner
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Experience/familiarity with computers, business e-mail, communication systems and internet search capabilities and proficient in Microsoft Office products, specifically Word and Excel

Pay Range

• $22.00 to $25.00 DOE