Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are looking for dedicated, motivated, enthusiastic team players who want to make a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.

Job Summary

Provide oversight of clinic operations.  Assist in directing and supervising daily clinical operations including patient flow and program maintenance, and ensure adherence to all policies and standards; maintenance of quality control, staffing, training and counseling of employees; and inventory and maintenance of facility. 

Supervises

Dental Assistants, Patient Service Representatives and other clinic support staff

Essential Job Functions

• Provide direct supervision to the above-referenced employees
• Select, orient and train employees and evaluate job performance
• Assign and complete job assignments and work schedules for staff and clinicians
• Monitor time and attendance of employees including the approval and coverage arrangement for time off; monitor time and attendance of clinicians
• Coordinate the function of the clinic and ensure that all patients are treated in a timely, professional and courteous manner and ensure customer satisfaction
• Ensure adequate coverage and mix of clinicians and support staff for clinical service delivery; arrange for coverage as necessary to maintain services as needed when clinicians and staff are on leave
• Set up and maintain monthly clinician schedule
• Maintain knowledge of the appointment schedule; review scheduling of site on a daily basis; review availability of appointments to assist in accommodating patients who request services throughout the day; coordinate access to care with Clinic Managers at all sites; monitor to assure that all patients are reminded on the day before their scheduled appointment
• Periodically review registration paperwork to assure that all charts, forms and reports are available prior to the patient visit; ensure that staff is assessing patient eligibility for programs and assign staff to assist patients with paperwork to determine which programs benefit the patient
• Observe and monitor patient flow activities throughout the day to ensure that patients are seen in a timely fashion; communicate to staff and patients any delay in serving patients and assist staff in expediting patient care
• Act as an advocate for patients by communicating patient needs and concerns about their care, treatment or delay in care to staff, management and clinicians; seek resolution to concerns; act as patient ombudsman
• Monitor all patient care staff for appropriate customer service behavior; provide feedback on performance to staff members’ direct supervisors, and participate in development of corrective action plan to improve customer service
• Maintain knowledge of all aspects of the clinic operations and the duties of MSR-reception, appointments; fill in to provide assistance with patient flow as needed
• Update employees on all clinic programs by providing information, direction and monitoring of procedural changes; ensure all staff has received adequate training and supervision in changes and that all memos are noted and initialed
• Monitor "Failed Appointments" and follow up according to protocol
• Inform employees of in-services and meetings and arrange coverage for staff to attend meetings as needed
• Record and report any unusual occurrences or incidents; utilize the "variance report" correctly
• Prepare productivity, goals & objectives and other pertinent reports on a timely basis; utilize information generated from the reports to prepare corrective action plans and manage daily operations

Minimum Qualifications

• Bachelor’s Degree in a related field
• CPR Certification (including BLS Child, Infant, Adult with one-time hands-on skills training)
• Minimum four years’ experience and training in clinical systems
• Minimum three years’ supervisory experience
• Valid California driver’s license, current vehicle insurance, and reliable transportation to travel between sites for meetings and/or to gather information for reporting purposes; minimum two years’ driving experience; no more than 2 violations or a single ticket/accident value at more than 1 point on driving record

Preferred Qualifications

• Bilingual English/Spanish

Required Skills/Knowledge/Abilities

• Ability to effectively present information both orally and in writing
• Excellent verbal and written skills necessary for communication with patients/clients, clinicians and other staff
• Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs
• Ability and willingness to meet the organization’s attendance and dress code policies
• Ability to handle confidential materials and information in a professional manner
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Experience/familiarity with computers, business e-mail, communication systems and internet search capabilities and proficient in Microsoft Office products, specifically Word and Excel

Preferred Skills/Knowledge/Abilities

• Experience/familiarity with Practice Management and Electronic Medical/Dental Records systems, NextGen preferred

Pay Range

• $75,000 - $81,000 DOE