Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are dedicated, motivated, enthusiastic team players making a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.

Provide oversight of clinic operations. Ensure adherence to all policies and standards; maintenance of quality control, staffing, training and counseling of employees; inventory and maintenance of facility.

• Provide direct supervision 
• Ensure adequate coverage and mix of providers and support staff for clinical service delivery  Arrange for coverage as necessary to maintain services as needed when providers and staff are on leave
• Review scheduling of site on a daily basis
• Observe and monitor patient flow activities throughout the day to ensure that patients are seen in a timely fashion; communicate to staff and patients any delay in serving patients and assist staff in expediting patient care
• Act as an advocate for patients by communicating patient needs and concerns about their care, treatment or delay in care to staff, management and providers; seek resolution to concerns; act as patient ombudsman
• Monitor all patient care staff for appropriate customer service behavior; provide feedback on performance to staffs’ direct supervisors, and participate in development of corrective action plans to improve customer service
• Prepare productivity, goals & objectives and other pertinent reports on a timely basis; utilize information generated from the reports to prepare corrective action plans and manage daily operations
• Participate in Operations related meetings and serve on various committees as assigned
• Ensure compliance with DHS licensing and regulations
• Assist in the preparation of the clinic for audits and site visits

Minimum

• Bachelor's degree in a health related field 
• Minimum 8 years experience in clinical setting
• Current CPR certification
• Minimum 5 years supervisory experience 
• Valid California driver’s license, current vehicle insurance and reliable transportation

Preferred

• Medical Assistant Certificate
• Bilingual English/Spanish

Required Skills/Knowledge/Abilities

• Knowledge of community health centers, and public assistance programs, state and federal regulations and managed care systems 
• Strong experience with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Preferred Skills/Knowledge/Abilities

• Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred

Salary: $70,000 - $80,000 anually