Vista Community Clinic

Operator - Float

Req No.
2020-2611
Location
US-CA-Vista
Type
Regular Full-Time
Department
Call Center
Schedule
40 hrs/wk (M-F 8am to 5pm)

Overview

Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are looking for dedicated, motivated, enthusiastic team players who want to make a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.

Responsibilities

Greet callers and handle inquiries and appointments via the telephone in a professional and timely manner.  Enter accurate and current demographic and insurance information in the computer for each patient.  Adhere to current productivity requirements for department.

  • Cover varying shifts within the Call Center; may cover for PSRs as needed
  • Answer all incoming telephone calls within 60 seconds in a professional, courteous, and efficient manner Transfer call in a timely and appropriate manner
  • Make appointments for all clinics
  • Enter accurate demographic data or verify current data in the computer, updating as necessary
  • Enter insurance policies and verifies policy numbers, start and stop dates and updates as needed
  • Print daily schedule and confirm next day’s appointments
  • Inform supervisor when low on supplies
  • Ensure work stations and waiting areas are kept clean and orderly

Qualifications

Minimum

  • High school graduate or equivalent
  • Minimum six months’ office or other customer service experience
  • Must be able and willing to work any shift and flexible to work shifts which may vary on a daily basis

Required Skills/Knowledge/Abilities

  • Extensive knowledge of the Clinic products and services 
  • Knowledge of health care delivery systems and the ability to use that knowledge in assisting clients to access necessary health care services
  • Knowledge of Medi-cal, Medicare, CHDP and special government programs
  • Experience with Practice Management and Electronic Medical Records systems, NextGen preferred 
  • Excellent customer service skills and commitment to providing the highest level of customer satisfaction
  • Computer knowledge; 30 WPM minimum typing/ data entry

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