Vista Community Clinic

  • Operator - Float

    Req No.
    2018-1960
    Location
    US-CA-Vista
    Type
    Regular Full-Time
    Department
    Call Center
    Schedule
    40 hrs/wk (hours will vary)
  • Overview

    Vista Community Clinic is a private, non-profit medical, dental, optometry, chiropracty, behavioral and social services center providing care in a comprehensive, high quality setting. We provide the highest quality services in seven clinics located in San Diego, Orange and Riverside counties. We work to advance community health and hope by providing access to premier health services and education for those who need it most.  We are looking for dedicated, motivated, enthusiastic team players who want to serve our population.  

     

    If you are selected for this position, you will make a difference in the lives of others. Every day, you will make an impact on your community.

     

    We have a very competitive compensation and benefits program which includes health, dental, vision, company-paid life, AD&D & disability insurance, flexible spending accounts and a 403(B) plan, for eligible employees.

     

    VCC is an equal opportunity employer.

     

    Responsibilities

     

    Greet callers and handle inquiries and appointments via the telephone in a professional and timely manner.  Enter accurate and current demographic and insurance information in the computer for each patient.  Adhere to current productivity requirements for department.

    • Cover varying shifts within the Call Center; may cover for PSRs as needed
    • Answer all incoming telephone calls within 60 seconds in a professional, courteous, and efficient manner Transfer call in a timely and appropriate manner
    • Make appointments for all clinics
    • Enter accurate demographic data or verify current data in the computer, updating as necessary
    • Enter insurance policies and verifies policy numbers, start and stop dates and updates as needed
    • Print daily schedule and confirms the next day’s appointments
    • Provide lunch/illness/vacation coverage as needed
    • Inform supervisor when low on supplies
    • Ensure work stations and waiting areas are kept clean and orderly
    • Run insurances at all times
    • Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops
    • Support the vision, mission and goals, and demonstrate a commitment to the values, of the organization
    • Perform other duties as directed

    Qualifications

    Minimum Qualifications

    • High school graduate or equivalent
    • Minimum six months’ office or other customer service experience
    • Must be able and willing to work any shift, and flexible to work shifts which may vary on a daily basis

    Required Skills/Knowledge/Abilities

    • Thorough knowledge of how to use the computer and the phone equipment 
    • Extensive knowledge of the Clinic products and services 
    • Thorough knowledge of the Clinic, providers and procedures performed
    • Thorough knowledge of the computer and how to move from screen to screen
    • Thorough knowledge of the telephone system and how to use it in a professional manner
    • Knowledge of health care delivery systems and the ability to use that knowledge in assisting clients to access necessary health care services
    • Knowledge of Medi-cal, Medicare, CHDP and special government programs
    • Experience with Practice Management and Electronic Medical Records systems, NextGen preferred
    • Familiar with operation of telephone, fax and copier equipment
    • Good general office, organizational, interpersonal and telephone skills 
    • Ability to interface with all levels of personnel in a professional manner 
    • Ability to work with people of all social and ethnic backgrounds 
    • Excellent customer service skills and commitment to providing the highest level of customer satisfaction
    • Ability to handle confidential materials and information in a professional manner
    • Computer knowledge; 30 WPM minimum typing/ data entry
    • Familiar with operation of telephone, fax and copier equipment
    • Good verbal and written skills necessary for communication with patients/clients, providers and other staff
    • Ability to perform a high volume of routine detail work with speed and accuracy

     

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