Vista Community Clinic

Patient Services Representative

Req No.
2017-1765
US-CA-Vista
Type
Regular Full-Time
Department
Grapevine
Schedule
Mon, Wed through Friday - 8:30 am to 5:30 pm, Tuesday 10:30 am to 7:30 pm

Overview

Greet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.

Responsibilities

  • Greet patients in-person and via telephone
  • Verify insurance eligibility and copy insurance cards
  • Perform financial and eligibility screening for clinic programs
  • Print daily schedule and confirm next day’s appointments
  • Complete appropriate paperwork as needed for patients:  school excuses, Head Start forms, etc.
  • Make follow-up appointments for referrals from other sites
  • Call, reschedule  and mail letters to all N/S  patients
  • Enter and update accurate data in the computer
  • Responsible for patients checking in through completing encounters, personal records forms, etc. 
  • Communicate to patients their length of visit and continuously inform them of the progress

Qualifications

Minimum

  • High school graduate or equivalent
  • One year experience in a medical or dental office
  • Bilingual English/Spanish

Required Skills/Knowledge/Abilities

  • Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred
  • Ability to interface with all levels of personnel in a professional manner
  • Excellent customer service skills and commitment to providing the highest level of customer satisfaction
  • Ability to type minimum 35 WPM

Preferred Skills/Knowledge/Abilities

  • Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred
  • Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

 

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